Refund and Returns Policy
Thank you for choosing LynxLeather for your leather product needs. We take pride in delivering high-quality, durable leather goods, and we want you to be completely satisfied with your purchase. However, we understand that sometimes issues may arise. Please read our detailed Refund and Return Policy below to ensure a smooth process should you need to return an item or request a refund.
Refund Policy
At LynxLeather, customer satisfaction is our top priority. If you receive a product that is defective or damaged during transit, we offer a refund in accordance with the following terms:
Eligibility for a Refund:
- Damaged or Defective Items Only: We will only process refunds for items that are damaged, defective, or have quality issues upon arrival. We do not offer refunds for change of mind or dissatisfaction with the item’s appearance or fit.
- Proof of Damage: To initiate a refund, you must provide photographic evidence of the damage or defect. This includes clear photos of the damaged product and packaging.
- Timeframe: Refund requests must be submitted within 7 days from the date you receive your order. We cannot accept refund requests beyond this period.
- Condition of Product: The product must be returned in its original, unused condition with all tags and packaging intact. If the item shows signs of wear, use, or alteration, the refund request will not be processed.
How to Request a Refund:
- Contact Customer Service: Please email us at sales@lynxleather.com with your order number, photos of the damaged product, and a description of the issue.
- Refund Review: Our customer service team will review the information you provide to verify the damage or defect. We may request additional photos if necessary to evaluate the condition of the item.
- Approval & Refund Processing: Once your refund request is approved, we will process your refund to the original payment method used at checkout. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Return Policy
While we hope that you love your LynxLeather purchase, we understand that returns may be necessary under certain circumstances. Our return policy is designed to provide a straightforward process for returning damaged or defective items.
Eligibility for Returns:
- Damaged or Defective Products Only: Returns are only accepted for items that are damaged, defective, or were sent in error. We do not accept returns for reasons such as change of mind, incorrect size, or personal preference.
- Return Window: Returns must be requested within 7 days of receiving your product. Any return requests made after this period will not be processed.
- Condition of Product: The returned product must be unused, unworn, and in its original condition, with all original tags, packaging, and accessories intact. If the product has been altered or used in any way, it will not be eligible for return.
How to Request a Return:
- Initiate the Return: To begin the return process, please email us at sales@lynxleather.com within 7 days of receiving your order. Include your order number, photos of the product, and a description of the issue.
- Return Approval: Once we receive your return request, our customer service team will evaluate the details and confirm whether the item is eligible for return.
- Return Shipping: If your return is approved, you will be provided with instructions on how to return the product. Please note that customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., defective or incorrect item).
- Processing the Return: Once we receive the returned item and verify its condition, we will process a refund to the original payment method used for the purchase.
Important Notes:
- Non-Returnable Items: We do not accept returns or offer refunds for items that have been used, worn, or altered in any way. This includes products that show signs of wear or that have been damaged by misuse.
- Sale and Clearance Items: Please note that items purchased on sale, clearance, or with promotional discounts may not be eligible for return or refund, unless they are defective or damaged upon arrival.
- Third-Party Purchases: Our Refund and Return Policy applies only to purchases made directly through the LynxLeather website. If you purchased a LynxLeather product through a third-party retailer, please contact their customer service for information on returns and refunds.
Exceptions and Limitations
- Restocking Fees: In some cases, a restocking fee may apply for returns that are not due to a defect or damage, at the discretion of LynxLeather. This fee will be communicated to you during the return approval process.
- Refund Process Timing: Please note that the time it takes for a refund to appear on your credit card or bank statement may vary depending on your payment provider. We recommend allowing up to 10 business days for your refund to be fully processed.
- Final Decision: We reserve the right to reject any return or refund request if the item does not meet the conditions outlined in this policy.
Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to our customer service team. We’re here to help!
- Email: Sales@lynxleather.com
- Phone: 051 5523611
Thank you for shopping with LynxLeather. We appreciate your business and look forward to serving you!